You can only exchange a delivered item if the item you have received is faulty or does not match what you ordered (non-conformity). If this applies, you must contact us by email within 2 business days of receiving the item. To enable us to process your complaint, please include clear photographs of the issue.

Upon receipt of your complaint, we will contact you within 3 business days to resolve the issue. If we agree to an exchange, we will send you a return label. Once we have received the non-compliant item back, we will send you the correct item.

At ISSA ELA, we want you to love every piece you purchase. If your order doesn’t meet your expectations, returning it is easy. Find all the necessary details below to guide you through the process.

Start your return here.

Items can be returned within 14 days of receipt. To be eligible for a return, products must be:

• Unworn and in original condition
• With all tags attached
• Returned in the original packaging
• Free of smell of perfume, body odour, deodorant or washing powder.
• Free of makeup or fake tan marks.
• Submitted through our returns portal.

Unfortunately, returns are not free of charge. Customers are responsible for the cost of return shipping.

Once the return has been received and checked, the refund will be processed within 5 to 7 business days. If the order consisted of multiple items, you will, ofcourse, only be refunded the purchase price of the returned item, excluding delivery costs. The refund will be credited via the original payment method.

If you have any questions or need assistance with your return, please email us at info@issaela.com.