FAQ
Orders & Products
Can I modify or cancel my order after it’s placed?
Once your order has been placed, we are unable to cancel it. If you would like to make changes to your order, please contact our customer care team as soon as possible.
How can I track my order?
As soon as the shipping label has been generated, you will receive an email with a confirmation and tracking details.
How do I choose the right size?
We suggest selecting your usual size unless the product description indicates otherwise.
Shipping & Delivery
Where do you ship?
We currently ship within the Netherlands and Belgium. As we continue to grow, we're working towards expanding our shipping destinations and hope to offer worldwide delivery in the near future. Please visit our Shipping & Delivery page for more details.
What is the delivery time?
Delivery times may vary depending on your location. Please visit our Shipping & Delivery page to see the estimated delivery time for your country.
What are the shipping costs?
Shipping costs are calculated at checkout and may vary based on your location. Please visit our Shipping & Delivery page to check the shipping costs for your location.
Can I change my delivery address after placing an order?
If you wish to make any changes to your order, please contact our customer care team as soon as possible.
Returns & Exchanges
How do I return or exchange an item?
You can only exchange a delivered product if, despite our strict quality controls, it does not match what you ordered.
Visit our Returns & Exchanges page for step-by-step instructions on how to return or exchange your item.
What is your return policy?
Our return policy allows you to return items within 14 days of receipt, in their original condition with tags attached. For full details and step-by-step instructions, please visit our Returns & Exchanges page.
Are returns free of charge?
Unfortunelately, returns are not free of charge. Please visit our Returns & Exchanges page for more details on return procedures and associated costs.
How long does it take to receive a refund?
Refunds are processed within 5–7 business days after we receive your returned item.
General & Brand Information
Where is issa ela based?
issa ela is based in the Netherlands. Discover more about our vision, values, and the story behind the brand on our Our Story page.
Are your products ethically produced?
Rather than following the pace of fast fashion, we focus on a limited number of carefully developed drops each year, with attention placed on quality, fit, shape, and wearability.
Our items are produced in Europe, allowing us to stay closely involved throughout the entire development and production process. By working closely with our factory, we aim to ensure safe and fair working conditions for the people involved in creating our pieces.
As issa ela continues to grow, we remain committed to learning, improving, and making more conscious decisions wherever possible.