Returns
At issa ela, we want you to love every piece you purchase. If your order doesn’t meet your expectations, returning it is easy. Find all the necessary details below to guide you through the process.
Start your return here.
RETURN POLICY
Items can be returned within 14 days of receipt. To be eligible for a return, products must be:
- Unworn and in original condition
- With all tags attached
- Returned in the original packaging
- Free of smell of perfume, body odour, deodorant or washing powder.
- Free of makeup or fake tan marks.
- Submitted through our returns portal.
RETURN COSTS
Unfortunelately, returns are not free of charge. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your package reaches us safely.
REFUNDS
Once your return is received and inspected, refunds will be processed within 5–7 business days. The refunded amount will be credited to your original payment method.
QUESTIONS ABOUT YOUR RETURN?
If you have any questions or need assistance with your return, please email us at info@issaela.com.